Shipping Process: We partner with reputable courier services to ensure secure and reliable delivery of your orders. The courier may vary depending on your location and package size.
Shipping Guidelines: To comply with legal regulations and safety measures, please note the following shipping guidelines:
a. Delivery Locations: We deliver to addresses within Australia only. We currently do not process orders for delivery outside of Australia.
b. Remote Destinations: Deliveries to remote areas may take longer. Please contact our customer support team before finalizing your order for more details.
Order Processing Time: Our team strives to process and dispatch orders promptly, typically within 1 to 4 business days from the time of purchase. During peak periods or special promotions, processing times may be slightly extended.
Shipping Duration and Tracking: Delivery times depend on your location and chosen shipping method. Upon dispatch, you will receive a confirmation email with a tracking number to monitor your order’s progress and estimate the delivery date.
Shipping Costs: We offer a straightforward shipping structure: $14.99 per order for Standard shipping and $19.99 for Express. Orders over 100 AUD qualify for free shipping with the code FREESHIP. The shipping cost covers considerations such as weight, dimensions, and delivery address. The precise shipping cost will be presented at checkout for your assessment and confirmation.
Lost or Damaged Shipments: While we take necessary precautions to ensure your order’s safety during transit, unforeseen circumstances may occur. If your shipment is lost or damaged, please contact our customer support team immediately. We will work with the courier to investigate and resolve the issue.
Order Changes or Cancellation: If you need to modify or cancel your order, contact our customer support team promptly. We will do our best to accommodate your request. However, once an order has been processed and dispatched, changes or cancellations may not be possible.
Customs and Duties: Since our products are shipped within Australia, no customs or import duties apply to orders within the country.
For additional queries or assistance with your order, our customer support team is here to help. We are dedicated to ensuring your shopping experience is smooth and satisfactory.
Please note that this shipping policy is subject to updates. We encourage you to review it periodically for any revisions.